Recent Why SERVPRO Posts

One HAPPY customer!

1/9/2021 (Permalink)

All 10's on a customer satisfaction form. "You all deserve better than 10. Great experience with all your staff. Thank you." -SERVPRO customer

We love our customers and thankfully our customers love us.

We always ask our customers to complete a Certificate of Satisfaction or a COS, as we refer to them here at SERVPRO of NE San Diego. The Certificates of Satisfaction are very important to us as they allow us to review how we performed on each job.  What did we do well? What can we improve upon on the next job?

The Certificate of Satisfaction included with this blog is from a very satisfied customer we helped with some water damage in San Marcos.  Thankfully on this one it looks like there weren't any lessons to be learned or any areas where we needed to make improvements.  This customer was incredibly happy with the work we performed and even wrote "You all deserve better than 10. Great experience with all your staff," in the comments section.

We are very happy that our customer was satisfied and also very proud of our staff for providing excellent work. Your reputation is everything in the restoration industry.

Mold In Your Home?

7/15/2020 (Permalink)

Employees dressed in PPE We protect our customers and their homes.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise mold removal and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

COVID-19 Preventative Sanitizing

7/10/2020 (Permalink)

Certified: SERVPRO Cleaned Shield on window This building is Certified: SERVPRO Cleaned and sanitized.

As San Diego gets back to business, we all have a new sense of what it means to be clean. At SERVPRO, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal.

We’re doing just that with Certified: SERVPRO Cleaned. Our new defensive pathogen cleaning program that goes way beyond standard janitorial cleaning practices. This is proactive viral pathogen cleaning. With over 50 years of experience in biochemical spill remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of clean to the places we gather. So how does it work?

It’s grounded in our unique 3 C’s:

  • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.
  • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.
  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community. So when you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence. Because you’ll know the #1 choice in clean up and restoration was there.

For more information please contact your local SERVPRO SERVPRO of N. Vista/ San Marcos, SERVPRO of Escondido, SERVPRO of Carlsbad & SERVPRO of NE San Diego County Available 24/7 including holidays - 760-520-1565

COVID-19 Sanitizing Service

3/24/2020 (Permalink)

We are open. Our business remains open during this time.

This is a challenging time for all of us, and we know you are concerned about your business, as well as your employees, family, and friends. We at SERVPRO want you to know that while we are taking all recommended precautions for the health of our employees, we remain open for our normal business hours and are ready to assist you. We are conducting daily ULV Fogging of our facility with hospital grade disinfectant as a proactive measure and can also offer this service to customers.

We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we're trained to adhere to the highest cleaning and sensitization standards, making us the #1 choice for cleanup and restoration. Call (760)758-3454 or email us at SERVPRO8942@sbcglobal.net to see how we can help clean your home or business.

Remember to:

• Wash hands frequently
• Avoid touching face
• Clean and sanitize house
• Clean and sanitize office

We take pride in our work.

3/24/2020 (Permalink)

Hero ready text displayed between girl and guy cartoon on commercial. Restoration Heroes.

Our team is full of honest people who take pride in their work. Behind every group of hard workers are inspiring leaders.

At SERVPRO of NE San Diego County we are lucky to have not only one but three courageous leaders. They have molded all of us into the helpful and encouraging team we have become. Every part of our office plays a key role in our success.

From the second a customers calls our office, they are greeted by a person who understands the stress they are going through. Our team takes note of everything our customers have to say because the small details are important to running a smooth operation.

Our project managers are incredibly detailed in their explanations of procedures and walk every homeowner through the process giving specific information to help ease the stress.

We care deeply for our customers and it reflects in our positive reviews we receive from them.

Check out our Yelp in the link below!

SERVPRO N. Vista/ San Marcos Yelp

Cleaning & Sanitizing for Coronavirus

3/19/2020 (Permalink)

Here to help. We are here to help you.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of NE San Diego County (760)520-1565

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html